We are happy to refund or exchange full price unworn/unwashed merchandise. All sales are final on sale merchandise and cosmetics.
Any items returned for an exchange or refund must have original tags and packaging.
To refund or exchange your order, please contact us at firstname.lastname@example.org within 3 days of receiving your item.
The following items are not returnable: Books. Magazines. Sale or promotional items. Laundered items. Altered items. Items purchased from any pop-up store.
Customers are liable for redelivery costs on all returned and exchanged items. We advise that you opt to insure these items, as Shapes of Things is not responsible for items lost in transit. Please note that exchanged items will incur additional shipping costs at your expense.
We will refund items via the original mode of payment within 7 working days of receiving the item. We hold the right to deny refunds if the returned merchandise does not meet our return policy requirements.
All our items are priced in UK Pounds.
By engaging in a transaction with us or submitting certain details to us (e.g joining our mailing list), you agree that we may collect and use your personal information. Personal Information that you provide may be used for our marketing purposes and stored on our secure databases. This information will remain exclusive to Shapes of Things and will never be shared with third parties.
All orders are subject to availability. Items in your basket are not reserved and may be purchased by other customers.
Once your order has been placed, you will receive an email confirmation of your order. This email is not the final acceptance of your order, just a confirmation that we have received it.
Shapes of Things reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, or that we are unable to ship a particular item for any reason, or that any item from your order is out of stock, or does not satisfy our quality control standards for any reason. In such instances, we will notify you of your order cancellation.
All attempts are made to ensure that the representations of items through photographs and descriptions are accurate. However, please be aware that colours and materials can vary ever so slightly. Due to the hand-crafted nature of certain items, please allow for minor imperfections.
If you require further information on any item, please contact us at email@example.com and we’ll assist you with your order.Save